Linen Rental Agreement

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Services to be supplied

The Provider, Cleanique Ltd., will supply the customer with linen for use, on a rental basis over 12 months, with the option to extend the contract.

All of the linen supplied remains the property of Cleanique Ltd. The linen is intended for single use only and is then to be returned to the Provider.

Loss or Damage of Linen Provided

The Linen is the responsibility of the Customer once it has been collected and/or delivered from the Provider. Please ensure that adequate insurance is in place.

Any discrepancies or queries must be reported to the Provider within 24 hours of collection and/or delivery.

The Provider will periodically ask for the Customer to perform a stock check. The Provider also reserves the right to have access to the linen at the property/storage facility to perform stock checks as necessary.

Any losses will be charged to the Customer at cost price + VAT.

Lost Laundry hampers will be charged £8 + VAT

The Provider will endeavour to launder all linen to an excellent standard, however, if, in their opinion, the linen is damaged or spoiled beyond repair, a charge will be made to the Customer to replace the item. The Customer will be charged the cost price + VAT of the item. These charges will be added to the monthly statement.

Linen is for single use only.

If the Provider identifies that linen has been laundered by the Customer, and used on more than one occasion, a charge will be applied to the Customer account.

Deposit

A deposit is payable before the first linen supply. This will be fully refunded when our services are no longer required, all linen has been returned, all bags returned and all invoices have been paid in full. The deposit varies depending on the volume of linen required. The Provider will advise on this and then issue an invoice accordingly.

Quality Guarantee

The Provider guarantees the quality of the services provided. If the Customer is not satisfied they should notify the Provider immediately. The Provider will endeavour to correct any inadequacies within a reasonable time frame.

Pricing

The Customer agrees to pay the Provider a rental fee for each unit item supplied at the agreed prices. Any change in price thereafter will be sent in writing to the Customer.

Terms of Payment

General Payment Policy:

• Payment is to be made before delivery or upon collection, unless a prior agreement has been made.
• Account customers will receive an invoice at the end of each month, and payment must be made within 15 days.

Direct Debit Payment Terms:

• All clients must provide their card details during the sign-up process to authorize future transactions via direct debit.
• Payments made within 7 days of the invoice date will receive a 5% discount.

Overdue Accounts:

• If an account is overdue, we reserve the right to stop deliveries and collections until the account is brought up to date.
• Payments past the due date will incur a 5% daily interest on the outstanding balance.

Linen Hire Clients:

• Linen hire clients are required to pay a deposit starts at £75, subject to management review. The invoice for the deposit will be sent separately.

Deliveries and Collection

Collections and deliveries will be made as per arrangement. We are unable to offer specific times but can offer a 4 hour time slot.

Delivery charges may apply depending on location.

Bagging and Sorting:

The Provider will supply Customers with bags to use for the return of laundry. Please use bin bags if linen bags are not available.

All linen needs to be sorted and bagged into the following categories:

• Pillow Cases
• Sheets and Duvet Covers
• Towels

A charge will be applied to your account if the linen is not separated.

The Provider reserves the right to refuse collection of the linen if it is not in the bags provided or not sorted into different categories. Our driver may collect un-bagged linen (if time allows), however, a £10 charge will be applied to your account.

All returned linen must be counted by the Customer and a written count attached to the bag of dirty linen.

Linen may not be accepted back without the count attached. If a count is not provided, the Customer may be liable for the linen the Provider calculates is missing.

Rejects

Rejects are an inevitable part of linen hire due to the large volumes of linen processed. We have a very low percentage reject rate compared to industry standards, however they will still occur.

If you have rejects, please count them and place them in a separate bag and return to us. Then email the count to orders@cleanique.co.uk. We will then credit the items to your account. We are not able to replace rejects.

Orders

Orders need to be placed via email to orders@cleanique.co.uk at least 72 hours in advance.